Refund policy

 

Thanks for shopping at secondfloorneko.
If you are not entirely satisfied with your purchase, we're here to help!

Returns
We do not accept returns or refunds once an order has been shipped, except in the following cases:

• The wrong item was shipped.
• The item arrived with a manufacturing defect.

To file a return, please email to secondfloorneko@gmail.com with the following
1. Photos of the damage
2. Order number of purchase

Refunds
Once we received your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.

If your return is approved, we will initiate a refund to your credit card (or original method of payment). You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. 

Contact Us
If you have any questions on how to return your item to us, contact us at  secondfloorneko@gmail.com with the title Return/Refund with your order information attached.